Shipping Policy

At RoseWrist, we are committed to providing you with a seamless and reliable shopping experience. Below you will find details about our shipping policies, delivery times, and tracking information.

1. Shipping Times

We strive to process and ship all orders as quickly as possible. Once your order is confirmed, it will be processed within 1-3 business days. After processing, you can expect your order to be delivered within 7 to 14 business days under normal circumstances. However, please note that in some special situations, such as strikes, extended holidays, or severe weather conditions, the delivery time may extend up to 30 business days.

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: Free for all orders. Delivery within 7 to 14 business days.
  • Express Shipping: Available for an additional fee. Delivery within 3 to 7 business days.

3. Delivery Information

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your delivery. Please ensure that the shipping address you provide is accurate to avoid delays or misdeliveries.

4. Order Tracking

We understand the importance of knowing where your order is at all times. That’s why we provide tracking information for every order. You will receive an email with the tracking details as soon as your order is shipped. You can use this information to track your package through our shipping partner’s website.

5. International Shipping

We ship to several countries around the world. Delivery times for international orders may vary based on the destination and customs processes. Please note that international customers are responsible for any customs fees or import taxes that may apply.

6. Delays and Issues

While we strive to ensure timely delivery, there may be occasions when unforeseen circumstances cause delays. If your order has not arrived within the estimated delivery time, please contact our customer service team. We will do our best to resolve any issues promptly.

7. Address Changes

If you need to change the shipping address for your order, please contact us as soon as possible at support@rosewrist.com. Address changes can only be made before the order has been shipped.

8. Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. If necessary, we will send a replacement order at no additional cost to you.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

10. Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at support@rosewrist.com. We are here to assist you and ensure your shopping experience with RoseWrist is exceptional.

Thank you for choosing RoseWrist. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.